City of Fresno Announcement

Dear Residents and Businesses,

We are pleased to inform you that the City of Fresno has implemented an important change to enhance security and streamline access to records on our ACA website. Going forward, only users directly attached to specific records will be able to access them. This measure ensures that sensitive information remains confidential and prevents unauthorized individuals from accessing project-related documents.

We encourage you to review the detailed instructions provided in the linked PDF document here. If you have any questions or need further assistance with issues related to using the Citizen Access website, please don’t hesitate to contact our support team through email at accelasupport@fresno.gov. If you have questions related to your application please call 311 and ask to be transferred to the plan review department for your type of application.

Thank you for your cooperation as we continue to improve our services.

Sincerely,

City of Fresno

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